Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, we encourage you to seek help immediately. Your wellbeing is our highest priority.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family members about the extent of your gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Feeling unable to stop or cut back on gambling despite wanting to
• Experiencing relationship difficulties or financial problems as a result of gambling

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a specified time period.
• Session Time Limits: Set a maximum duration for your gambling sessions to help manage the time you spend on the site.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a defined period.
• Self-Exclusion: Permanently or temporarily exclude yourself from all gambling activity on our platform for a minimum of six months. You can also register with GamStop, the national self-exclusion scheme covering all UK-licensed gambling operators.

To activate any of these tools or to request a self-exclusion, please contact our customer support team or visit your account settings. All requests are processed promptly and treated with complete confidentiality.

Helpful Resources

If you or someone you know is struggling with problem gambling, free and confidential help is available. The following organisations offer expert advice, support, and counselling services:

• BeGambleAware — A leading charity providing information, advice, and support for anyone affected by problem gambling. Their free helpline is available 24 hours a day, 7 days a week.
• GamCare — The national provider of free information, support, and counselling for problem gambling in the UK. GamCare offers a helpline, live chat, and face-to-face treatment services.

Remember, you are never alone. Reaching out for help is a sign of strength, and support is always available whenever you need it.